Information We Collect
A. Information You Provide to Us
Registration/User Information . When you sign up for a SHUTTLE account, you give us your name, email address, and phone number. this creates a SHUTTLE Profile to share basic information about yourself.
Payment Method . When you add a credit card or payment method to your SHUTTLE account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information.
Communications . If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Driver Application Information . If you decide to join our SHUTTLE driver community, in addition to the basic registration information we ask you for your date of birth, physical address, Social Security number, driver’s license information, vehicle information, car insurance information, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Drivers to help protect the SHUTTLE community.
Payment Information . To make sure Drivers get paid, we keep information about Drivers’ bank routing numbers, tax information, and any other payment information provided by Drivers.
B. Information We Collect When You Use the SHUTTLE Platform
Location Information . SHUTTLE is all about connecting Drivers and Riders. To do this, we need to know where you are. When you open SHUTTLE on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is necessary for things like matching Riders with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of SHUTTLE Users or a member of the public. In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges and insurance for SHUTTLE rides. If you give us permission through your device settings or SHUTTLE app, we may collect your location while the app is off to identify promotions or service updates in your area.
Device Information . SHUTTLE receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Drivers’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.
Usage Information . To help us understand how you use the SHUTTLE Platform and to help us improve it, we automatically receive information about your interactions with the SHUTTLE Platform, like the pages or other content you view, your actions within the SHUTTLE app, and the dates and times of your visits.
Call and Text Information . We work with a third party partner to facilitate phone calls and text messages between Riders and Drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the SHUTTLE Platform, such as those between Riders and Drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow SHUTTLE to monitor and/or record your call.
User Feedback . At SHUTTLE, we want to make sure Users are always enjoying great rides. Riders and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Riders information about Drivers’ ratings and reviews and vice versa.
Information from Cookies and Similar Technologies . We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the SHUTTLE Platform and interact with SHUTTLE advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the SHUTTLE Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the SHUTTLE Platform.
C. Information We Collect from Third Parties
Third Party Services . If you choose to register for SHUTTLE or otherwise link your SHUTTLE account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners . We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Enterprise Programs . If your company, university, or organization participates in one of our enterprise programs such as SHUTTLE for Work, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.
Background Information on Drivers . SHUTTLE works with third party partners to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.
How We Use the Information We Collect
We use the information we collect from all Users to:
Additionally, we use the information we collect from Drivers for the following purposes related to driving on the SHUTTLE Platform:
How We Share the Information We Collect
A. Sharing Between Users
Sharing between Riders and Drivers . Riders and Drivers that have been matched for a ride are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Riders and Drivers who connect their SHUTTLE accounts to Facebook will also be able to see their mutual Facebook friends during the ride. Drivers see the pick-up location that the Rider has provided. Riders see a Driver’s vehicle information and real-time location as the Driver approaches the pick-up location. Riders’ ratings of Drivers are shared with Drivers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the Rider that provided the rating or feedback.
Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your permission.
B. Sharing Between SHUTTLE and Third Parties
API and Integration Partners . If you connect to the SHUTTLE Platform through an integration with a third party service, we may share information about your use of the SHUTTLE Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services . The SHUTTLE Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, we may give you the ability to order a food delivery from a restaurant from within the SHUTTLE app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give the restaurant your name, phone number and address to drop off the food). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers . We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the SHUTTLE Platform, including all of the things described in Section 3 above.
Enterprise Partners . If you participate in an enterprise program and charge a ride to your organization’s billing method or credits, we will provide your organization’s account holder with information about your use of the SHUTTLE Platform, including ride details such as date, time, charge, and pick up and drop off locations. If you create a Business Profile, at the end of each ride you will have the option to designate the ride as a business ride. If you do so, and your organization has a corporate account with SHUTTLE, we may share information about your use of SHUTTLE Platform with your organization including ride details such as date, time, charge, and region of the trip. If you change organizations, it is your responsibility to update your Business Profile with the new information. (Please remember to check and set your designation settings accordingly.) If you integrate your account with an expense platform (like Concur) we will share the ride details to your expense account.
Other Sharing . We may share your information with third parties in the following cases:
Email Subscriptions . You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the SHUTTLE Platform.
Push Notifications . You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the SHUTTLE Platform (such as receiving a notification that your ride has arrived).
Profile Information . While your name will always be shared with Drivers ayou can delete any additional information that you added to your Profile at any time if you don’t want Drivers to see it. Riders will always be able to see Drivers’ names, rating, profile photos, and vehicle information.
Location Information . While you can prevent your device from sharing location information at any time through your Device’s operating system settings, Rider and Driver location is core to the SHUTTLE Platform and without it we can’t provide our services to you.
Data Security . We are committed to protecting the data of the SHUTTLE community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children’s Privacy . SHUTTLE is not directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at our Help Center.